Senior Partners
Kevin Johnson and Susan Hayes formed Pharmacy Outcomes Specialists 11 years ago. Back in 1996, many employers and health plans really didn’t spend a lot of time thinking about pharmacy benefits. But Kevin and Susan were thinking about them – how to improve pharmacy benefits, lower costs and make members productive and healthy. Our goals haven’t changed in 11 years. We each remain 50% owners of the firm, maintaining independence to make business decisions that enhance our client’s goals and our work product.
We look back and think what a wonderful group of clients we have enjoyed working with – many of whom have become personal friends. Each project we take on, we want the work we do to assist our clients succeed in their own careers and personal goals, to be an asset to their organization, to be innovative and creative. That’s what makes it enjoyable and personally rewarding to come to work every day or get up and head to O’Hare.
Most importantly, the staff we had had over the years makes us proud as employers. We see so many of the people we work with develop and take on new and challenging roles. We always try to foster an environment where ideas are listened to and people are respected for their contributions.
Kevin and Susan each bring over 25 years experience in finance, health care and pharmacy benefits consulting. To review their bios, see below.
Susan Hayes -
Principal
Susan has over 23 years experience in the health care consulting and management industry. As a founder of POS, Susan is responsible for the strategic direction of the firm and specific sales, proposal, product pricing and development. Susan is a lead project manager for the firm's audit and outsourcing clients, which include Rockford Health Plans, major Blue Cross and Blue Shield organizations and Northwest Airlines. In her many years in the pharmacy benefits industry, Susan has developed a broad understanding of the market place, services offered by the pharmacy benefit managers and pricing terms that are currently available in the industry.
Prior to POS, Susan was Vice President of Marketing for Systemed Pharmacy, Inc and Vice President, Marketing of Walgreens Healthcare Plus. In both positions, she was responsible for the strategic development of the target market and product mix for PBMs, growing retail and mail service revenues and enhancing overall client retention. For five years prior to Walgreen Co., Susan was the National Practice Leader for William M. Mercer, Inc., specializing in prescription drug auditing and bid procurement amounting to over $1 million annually in revenue. Clients included Arthur Andersen & Co., EXXON, USA., Ameritech, Sara Lee Corporation, the Marmon Group and Uniroyal.
Susan has a B.S. in Criminal Justice from Northeastern Illinois University. She is a Registered Pharmacy Technician in the State of Illinois. She is a member of the National Council of Prescription Drug Programs, Working Professionals in Employee Benefits and the Academy of Managed Care Pharmacy. She is a frequent speaker for Certified Employee Benefit Specialists (CEBS) and Pharmacy Benefit Management Institute (PBMI). She has published several articles in Business Insurance and Employee Benefit News and was recently quoted in the Wall Street Journal regarding pharmacy benefit practices. |
Kevin Johnson, CPA -
Principal
Kevin has a diverse career in the managed care industry, including eight years experience with Prescription Benefit Management (PBM) companies. Kevin plays a vital lead role in the data analysis phase of all POS projects and has developed all of POS' audit system technology. Prior to founding POS, he held the position of Director of Sales Support for Systemed Pharmacy Inc. based in the company's Illinois Sales and Marketing office. In this position his responsibilities included proposals and responses to Requests for Proposals (RFPs), financial planning and forecasting for revenue, volume, and profitability, pricing for all of the company's programs and services to both new and existing accounts, economic valuation, establishment of pricing strategies, and market projections for new product development, development and presentation of client cost justification reports, coordination of rate development with insurance carriers for quoting capitated pricing arrangements to prospective accounts, sales lead generation and financial support to Sales and Marketing efforts by customizing plans to meet clients' financial objectives for prescription benefits.
Prior to Systemed, Kevin spent six years with Caremark's Prescription Service Division in Lincolnshire, IL. Kevin held a number of positions while with Caremark, primarily in financial management and sales support. Among his responsibilities were client contract administration, preparation and presentation of client cost justification reports, financial modeling, data and statistical analysis for strategic planning of existing price structures and new product offerings, preparation and presentation of customized financial and operational reports to clients used to develop cost containment strategies, management of the process of formulating and coordinating bids and proposals, determination of revenue and profitability implications of new and existing sales commitments and management of the company's financial exposure through client contract compliance.
In addition to the above, Kevin has 10 years experience in finance and accounting management positions in the real estate, mortgage banking and publication industries.
Kevin holds a B.S. in Economics from Purdue University, an MBA in Finance from the University of Chicago and is a CPA. |
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